Get Help

Do you have questions?

So here are the answers to our most frequently asked questions.

We ship to many countries around the world:

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Peru, Romania, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam

Starphase accepts payments through credit cards or debit cards, encompassing options like Visa, Mastercard, and American Express, alongside digital payment methods such as Apple Pay, Google Pay, Meta Pay, and Shop Pay.

We prioritize your security with 256-bit SSL encryption to safeguard your information during the payment process.

Yes, international standard shipping is completely free.

Customers from the US / UK and Europe should expect to receive their orders within 1 to 2 weeks (working days) upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Our shipping providers

USPS - UPS - DHL - FedEx

Yes, you can cancel within 30 minutes of purchase.

Please note, we will not be able to amend a delivery address once the order has been placed.

Once your order has shipped, you will receive an automatic notification from the system via email providing you with a tracking number.
Check the status and track your shipment.

Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each package.

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

At the top-right of the first checkout page, Information, there will be a text box labeled “Gift card or promotion code.” Enter your code and click apply; you will see the change this made to your order's price immediately below.

You can redeem the value of a gift card by entering its unique code at checkout. This code isn't case-sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

*No Fees Or Expiration.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Yes, cookies are installed temporarily to streamline and enhance your ordering experience. To use our online store, you must have cookies enabled. For more information, you can see our cookie policy.

Didn't find an answer?

Let us know if you have more questions.